Privacy Policy

Who we are

Field Postcards ("Field Postcards," "we," "us") provides postcard marketing for field service companies. We connect to your field service software, find the neighborhoods most likely to produce good jobs, design and mail postcards, and track the calls, QR scans, and booked jobs each campaign produces — including recording and scoring tracked calls.

This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It covers our website (fieldpostcards.com) and the Field Postcards service, including your dashboard, tracking phone numbers, and call scoring. It's written to be read — if anything is unclear, email us and we'll explain it in plain terms.

Information we collect

Information you give us directly

• Contact details when you request a market analysis or get in touch: your name, company, email, and phone number (phone is optional on our form).
• Account and campaign details: your business name and branding, the offers you want to run, your service area, and the phone number your tracking numbers should forward to.
• Payment details, which are handled by our payment processor. We receive confirmation of payment and card metadata (like the last four digits) — we never store full card numbers.

Business data from your connected software

When you connect ServiceTitan, Housecall Pro, Successware, or another integration — or upload a CSV of past jobs — we read job history data with your authorization: job locations, job types, job values, service dates, and the associated customer records. Access is read-only. We never write to, change, or delete anything in your software.

Call, scan, and campaign data

Each campaign gets a dedicated tracking phone number and QR code. When someone calls, we log the caller's number, the time, and the duration, and the call is recorded, transcribed, and scored (see section 4). When someone scans the QR code or visits a campaign page, we log the visit — time, device type, and pages viewed. If your software is connected, we match booked jobs and revenue back to the campaign that produced them.

Website data

Like most websites, our servers keep standard logs (IP address, browser type, pages requested). Our pages load fonts from Google Fonts, which means Google receives your IP address when a page loads. We keep website tracking minimal and do not run third-party advertising trackers on fieldpostcards.com. Form submissions are delivered to the tools we use to receive and respond to inquiries.

How we use information

• Build your free market analysis and targeting map from your own job history
• Design, print, and mail your campaigns
• Provision tracking numbers, route calls to you, and record and score those calls
• Show results on your dashboard: calls, scans, booked jobs, and revenue attribution
• Bill you, support you, and communicate with you about your campaigns
• Improve the service, using aggregated and de-identified usage patterns
• Meet our legal obligations

One thing worth saying plainly: we do not use one client's customer data to build another client's audience. Your job history works for you — not for your competitor across town.

How call recording works

Calls to your tracking numbers are recorded, transcribed, and scored so you can see whether the mail worked and how the call was handled. Recordings, transcripts, and scores appear on your dashboard and are visible to your account's users. Transcription and scoring are performed by AI Call Coaching acting as our service provider, under an agreement that limits use of your recordings to providing the service.

Recordings capture your team, too. Scores are a coaching aid — if your state or your employment policies require notice to employees whose calls are monitored, that notice is your responsibility, and we recommend giving it regardless.

What we never do

• We never sell your data. Not your customer list, not your job history, not your recordings, not anyone's personal information. There is no version of our business model where your data is the product.
• We never share, rent, or mail your customer list on anyone else's behalf.
• We never use your job history to help another company target your customers or your neighborhoods.

When we share information

We share only what's needed to run the service, only with providers bound to use it for that purpose:

• Print and mail partners receive recipient names, addresses, and the approved card design — that's how the cards physically get printed and mailed.
• Our telephony provider provisions tracking numbers and routes and records calls.
• AI Call Coaching transcribes and scores recordings, as described above.
• Our payment processor handles charges.
• Hosting and infrastructure providers run the website, dashboard, and data storage.
• Authorities or advisors, when the law genuinely requires it — for example a valid subpoena. Where we're allowed to, we'll tell you first.
• A successor business, if Field Postcards is ever acquired or merged. This policy would continue to apply to data collected under it.

If you received a postcard, or called a tracking number

You may have gotten a postcard from a local home service company that mails through us. Here's what that means for your information:

• How you were selected: mailings are addressed using the sending company's own job history for its service area, combined with standard licensed direct-mail address data (names and mailing addresses). Receiving a card doesn't mean the sender knows anything about you beyond a name and address.
• If you called the number on a card, your call rang through to that company, and it was logged, recorded, and scored on that company's behalf. A notice may have played at the start of the call.
• To stop receiving mail from a specific company, email hello@fieldpostcards.com with the company's name and your mailing address, and we'll suppress your address from their future mailings through us.
• To ask about a call recording you were part of, contact us and we'll work with the business to address your request.

How long we keep data

• Inquiry and contact info: as long as needed to respond and follow up. Ask us to delete it anytime.
• Synced business data: deleted when you disconnect your software or ask us to delete it. That's a standing promise, not a support ticket.
• Recordings, transcripts, and scores: kept while your account is active so your campaign history stays useful, and deleted within 30 days after your account closes — or sooner on request.
• Billing records: kept as long as tax and accounting law requires.
• Mail suppression addresses (opt-outs): kept indefinitely, because that's the point of them.

Security

We encrypt data in transit, limit access to people who need it to do their jobs, and connect to your field service software through each platform's official authorization methods — where the platform supports it, we never see or store your software password. No system is perfectly secure, and we won't pretend otherwise; if a breach affects your data, we'll notify you as the law requires, and faster if we can.

Your choices and rights

• Marketing emails: every one has an unsubscribe link, and unsubscribing doesn't affect service emails about your active campaigns.
• Integrations: disconnect your software anytime, from your dashboard or by asking us.
• Your data: email us to request a copy of the personal information we hold about you, to correct it, or to delete it.

Depending on where you live (California, Texas, and a growing list of states), you may have formal legal rights to access, correct, delete, and port personal information — and the right not to be treated differently for exercising them. We honor these requests wherever practical, regardless of which state you're in, and we respond within the timeframes the law sets (typically 45 days). We do not sell personal information and do not share it for cross-context behavioral advertising, so there is nothing to opt out of on that front.

To make a request, email hello@fieldpostcards.com with "Privacy request" in the subject. We'll verify you're you before acting on it — that protection exists for your benefit.

Children

Field Postcards is a service for businesses. Our website and service are not directed to children under 16, and we don't knowingly collect personal information from them.

Changes to this policy

When we update this policy, we'll post the new version here with a new effective date. If a change meaningfully affects how we handle your data, we'll flag it to active clients by email or on the dashboard before it takes effect. We won't quietly weaken the promises in the "What we never do" section — if that ever changed, you'd hear about it directly first.

Contact us

Questions, requests, or concerns about privacy:

• Email: hello@fieldpostcards.com
• Phone: (509) 890-7775

See also our Terms of Use.