Terms of Use

Agreement to these terms

These Terms of Use ("Terms") are an agreement between you and Field Postcards ("Field Postcards," "we," "us"). By using fieldpostcards.com or the Field Postcards service — requesting a market analysis, connecting your software, or approving a campaign — you agree to them, along with our Privacy Policy, which explains how we handle data.

If you're using the service for a company (you almost certainly are), you're agreeing on that company's behalf, and you confirm you have the authority to do so. If you don't agree with these Terms, don't use the service — no hard feelings.

What the service is

Field Postcards is postcard marketing for field service companies, done start to finish:

• A free market analysis and neighborhood targeting built from your own job history
• Postcard design, printing, postage, and mailing
• A dedicated tracking phone number and QR code per campaign, with call recording and AI scoring
• A dashboard showing calls, scans, booked jobs, and revenue attribution
• Optional extras like campaign landing pages and the website build described in section 8

We keep improving the service, which means features may change over time. We won't materially reduce what's included in a campaign you've already paid for.

Your account and the data you connect

• Give us accurate information and keep access to your account secure. You're responsible for activity that happens under it.
• When you connect ServiceTitan, Housecall Pro, Successware, another integration, or upload a file, you authorize us to read job and customer data to run your campaigns. Access is read-only.
• You promise that you have the right to give us that data — that it's your own business's records or data you lawfully control — and that our use of it as described in the Privacy Policy won't violate any law or agreement you're bound by.
• We use your data only as the Privacy Policy says: to run your campaigns. We never sell it and never use it for another client.

Campaigns: approval, printing, and mail

The market analysis is free and carries no obligation. If you decide to mail, here's how a campaign works:

• We propose the audience, the design, and the quantity. Nothing prints until you approve it.
• Your approval is your authorization to print and mail. Proof the card before you approve it — the offer, the price, the phone number, your license numbers. What you approve is what mails.
• Postcards are physical. Once a campaign goes to print, it can't be edited, canceled, recalled, or refunded. If we made an error against the approved proof, we'll make it right at our cost — reprinting and remailing the corrected card is our standard remedy.
• Typical timelines: design in 2–3 business days, then printing and USPS delivery in roughly 7–10 business days after approval. These are good-faith estimates, not promises — final delivery is in USPS's hands, and we can't guarantee a specific in-home date.
• We may decline to print content that's unlawful, deceptive, or infringing (see Acceptable use).

Pricing and payment

• Your per-card price is quoted before you approve anything — 89¢ per card at the baseline, dropping with volume. It includes targeting, design and revisions, printing, postage, the tracking number, call recording and scoring, and the dashboard.
• Payment is due when you approve a campaign, unless your invoice says otherwise. We may require payment before printing.
• No contracts. No monthly platform fee. No minimums. If you don't mail, you don't pay. Optional extras (like website hosting) are billed as agreed when you order them.
• Prices can change for future campaigns. They never change for a campaign you've already approved.
• If a payment fails or is disputed, we may pause campaigns and tracking numbers until it's resolved, and you're responsible for reasonable costs of collecting what's owed.
• Prices don't include sales tax. Where we're required to collect it, it'll appear on your invoice.

Tracking numbers and call recording

• We provision dedicated phone numbers for your campaigns and forward calls to the destination you choose. The numbers are part of the service and remain provisioned by us; they generally can't be ported out.
• Numbers stay active while your account is active. If you close your account, we'll keep forwarding campaign numbers for 60 days before reclaiming them, so late callers still reach you.
• Tracking numbers don't support 911 or emergency services. They're for inbound marketing calls, nothing else.

AI call scoring — what it is and isn't

Every tracked call is transcribed and scored automatically to help you coach your team. Scores are a coaching aid, not a verdict: automated transcription and scoring can mishear a word or misjudge a moment. Listen to the underlying recording before making any decision that matters, and don't use scores as the sole basis for hiring, firing, or discipline. If your state requires notice to employees whose calls are monitored, giving that notice is on you — and it's good practice everywhere.

The $500 website offer

• If we build you a website, you see the finished design before you pay anything.
• If you accept it, the price is a flat $500 (unless we've agreed otherwise in writing). Once paid, ownership of the site's design, custom content, and code transfers to you. Host it with us month-to-month or take it anywhere — it's yours.
• If you decline it, you owe nothing, and the design stays ours. Fair's fair in both directions.
• Third-party components used in the site (fonts, code libraries, booking widgets, stock assets) remain under their own licenses, which permit your use of the site but aren't ours to transfer.

Your content and our IP

Yours

Your business name, logo, photos, offers, and license numbers stay yours. You give us a license to use them to design, print, mail, and display your campaigns (including on your dashboard). You're responsible for your content being truthful and lawful: that your prices and offers are honest, your licensing claims are accurate, and your advertising complies with the rules of your trade and your state.

Card designs

Once a campaign is paid for, you have a permanent license to reuse its approved card design in your own marketing. We keep the right to reuse generic layouts, templates, and know-how for other clients — never your name, logo, or offer.

Ours

The website, dashboard, software, targeting methods, and the content on fieldpostcards.com belong to us or our licensors. Don't copy, scrape, resell, or reverse engineer them. We won't feature your campaign publicly — case studies, portfolio pieces, screenshots — without your permission.

Acceptable use

Don't use the service to break the law; to mail content that's deceptive, defamatory, or infringing; to impersonate another business; to interfere with or probe the security of the platform; or to resell the service without our written agreement. We mail marketing for legitimate home service businesses, and we can decline content we reasonably believe is unlawful or deceptive. If we ever pause your service under this section, we'll tell you why unless the law prevents us.

Marketing results

We built the whole product around showing you real counts — calls, scans, booked jobs, revenue — precisely because nobody can honestly promise marketing results. The numbers shown on our website are illustrative samples. Your results depend on your market, your offer, your team, and the season. We don't guarantee calls, bookings, or revenue, and money spent on printing and postage is spent whether or not the phone rings. What we promise is honest measurement, so you can decide with your eyes open.

Third-party services

Your field service software, phone carriers, USPS, payment processors, and other third-party services have their own terms and their own failures, and we're not responsible for their acts, outages, or data practices. If an integration provider changes or shuts off its API, we'll work in good faith to restore or replace the connection, but we can't guarantee it.

Disclaimers

The service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted or error-free, that call scores or transcriptions will be perfectly accurate, that revenue attribution will be exact (matching jobs to cards is honest math, but it's an estimate in places), or that mail will arrive on a specific date. Some states don't allow certain warranty disclaimers, so parts of this section may not apply to you.

Limitation of liability

To the fullest extent the law allows: (a) neither side is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total liability for all claims arising out of the service in any 12-month period is capped at the amount you paid us for the service during those 12 months. These limits apply under any legal theory — contract, tort, or otherwise — even if a remedy fails of its essential purpose. They don't apply where the law says they can't, and nothing in these Terms limits liability for a party's fraud or willful misconduct.

Indemnification

You'll defend us and hold us harmless from third-party claims (including reasonable attorneys' fees) arising out of your content and offers, your use of call recordings and scores, your violation of law — including call-recording consent and telemarketing laws — or your breach of these Terms. We'll notify you promptly of any such claim and reasonably cooperate, and you won't settle a claim in a way that admits fault on our behalf without our consent.

Ending things

• You can stop anytime. Don't approve another campaign, disconnect your software, or email us to close your account. There's no cancellation fee because there's nothing to cancel.
• Campaigns you've already approved and that have gone to print will still mail and are still owed.
• We may suspend or end service for breach of these Terms, unlawful use, or non-payment. Where it's reasonable to, we'll warn you first.
• After your account closes: dashboard access ends, your data is handled as the Privacy Policy describes (synced data deleted, recordings deleted within 30 days), and tracking numbers keep forwarding for 60 days before being reclaimed.
• Sections that by their nature should survive — intellectual property, disclaimers, liability limits, indemnification, and disputes — survive.

Changes to the service or these terms

We can update these Terms. New versions will be posted here with a new effective date, and if a change is material we'll flag it to active clients by email or on the dashboard at least 15 days before it takes effect, where practicable. Changes never apply retroactively to a campaign you've already approved. Using the service after the effective date means you accept the updated Terms.

Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Talk to us first. Before either side files anything, email hello@fieldpostcards.com with a description of the issue, and we'll both make a good-faith attempt to resolve it informally within 30 days. Most problems are a misprint or a misunderstanding, and we fix those without lawyers.

If informal resolution fails, disputes will be resolved exclusively in the state or federal courts located in Dallas County, Texas, and both sides consent to jurisdiction and venue there. Either side may instead bring an individual claim in small claims court where it qualifies. Both sides waive trial by jury.

Everything else

• Entire agreement. These Terms, the Privacy Policy, and the campaign orders you approve are the whole agreement between us, and they replace any prior discussions.
• Severability. If part of these Terms is found unenforceable, the rest stands.
• No waiver. If we don't enforce something once, we haven't given up the right to enforce it later.
• Assignment. You need our consent to assign these Terms; we may assign them to a successor in a merger, acquisition, or sale of the business.
• Force majeure. Neither side is liable for delays caused by things outside reasonable control — postal service disruptions, carrier outages, natural disasters, and the like. (Yes, mail delays count. We'll keep you posted when they happen.)
• Notices. We'll send notices to the email on your account or post them on your dashboard. Send yours to hello@fieldpostcards.com.

Contact us

Questions about these Terms:

• Email: hello@fieldpostcards.com
• Phone: (509) 890-7775

See also our Privacy Policy.